Effective Date: August 26, 2024

At SimplyCake, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, purchase our products, or interact with our services — including SMS communications.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Your name, email address, phone number, billing and shipping address, and payment information when you make a purchase, sign up for our newsletter, or opt in to SMS updates.

• Technical Information: Your IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.

• Usage Information: Details about your interactions with our website, such as pages visited, products viewed, and time spent on our site.

• SMS Information: Your mobile phone number, message preferences, and opt-in or opt-out status when you subscribe to receive SMS messages from SimplyCake.
   

2. How We Use Your Information
We use the information we collect to:

• Process Transactions: Fulfill orders, process payments, and deliver products.

• Improve Our Services: Enhance your experience on our website, tailor offerings, and improve customer service.

• Communication: Send order updates, promotional offers, event reminders, and informational messages via email or SMS (only if you’ve opted in).

• Legal Compliance: Comply with applicable laws, regulations, and legal processes.
   

3. SMS Terms of Service
By opting in to receive SMS messages from SimplyCake, you agree to the following:

• Message Types: You may receive messages related to order confirmations, pickup reminders, promotional offers, and general updates.

• Message Frequency: Message frequency may vary depending on your interaction and order activity.

• Opt-Out: You may reply STOP at any time to cancel. After opting out, you will no longer receive SMS messages unless you opt in again.

• Help: Reply HELP for support or contact us at hello@simplycakebakery.com.

• Message & Data Rates: Message and data rates may apply depending on your mobile carrier.

• Privacy: No mobile opt-in or text message consent will be shared with third parties or affiliates.

Your SMS consent is limited to SimplyCake communications only. By providing your mobile number, you confirm that you are the subscriber or have permission from the subscriber to receive messages.

4. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Trusted partners who help us operate our website, process payments, deliver orders, or manage communications (including SMS).

• Legal Obligations: When required by law, regulation, or legal request (such as court orders or subpoenas).

• Business Transfers: If SimplyCake undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that process.

Note: No mobile opt-in or text message consent information will ever be shared with third parties or affiliates.

5. Cookies and Tracking Technologies
SimplyCake uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content. You can control or disable cookies in your browser settings, though doing so may limit certain features of the website.

6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. While we take every reasonable precaution, no system is completely secure.

7. Your Rights
Depending on your location, you may have the right to:

• Access or request a copy of your data.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where legally applicable.

• Opt out of receiving promotional communications (email or SMS).

To exercise any of these rights, please contact us at hello@simplycakebakery.com.

8. Children’s Privacy
SimplyCake’s website is not intended for children under 13, and we do not knowingly collect information from them. If we discover such data, we will delete it immediately.

9. Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top indicates the most recent version. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us:
If you have questions about this Privacy Policy or our SMS Terms of Service, please contact us at:
📧 hello@simplycakebakery.com
📞 (650) 348-2888