Gift Cards

Gift Card Terms and Conditions
Effective date: November 10, 2026

1. General. These terms cover Simplycake gift cards, physical and eGift. By buying or using a gift card, you agree to them.

2. No expiration, no fees. Gift cards never expire, including any promotional bonus value on them. There are no service, dormancy or maintenance fees.

3. Where to use. Gift cards can be used for food, drinks and merchandise at Simplycake, 132 E 3rd Ave, San Mateo. They can't be used to buy other gift cards.

4. Buying and reloading. Buy gift cards at the bakery or as an eGift on our website. New cards start at $10. Reload any amount at the bakery with cash, debit or credit card.

5. Refunds and cash-out. All gift card sales are final. Gift cards are not refundable and can't be exchanged for cash, except:
   (a) If your card's balance is less than $15, we will pay it to you in cash on request, including any bonus value. Anyone holding the card may ask.
   (b) If a card is damaged, we will move its balance to a new card at no cost.

6. Promotions and bonus value. When we run a gift card promotion, its details are posted on this page.
   - Bonus value is added to the same card at 10:00 am on the day after the purchase. Purchases made on a Sunday receive it on Tuesday at 10:00 am, because we are closed Mondays. Bonus value becomes part of the card's balance and follows these terms, including the under-$15 cash-out.
   - No bonus is added when the gift card is paid for with another gift card, or when another discount is applied to the gift card purchase.
   - Gift cards hold up to $2,000, a limit set by our payment provider. A bonus that would take a card over $2,000 can't be added.
   - Orders of $500 or more in gift cards may be reviewed before the bonus is added.
   - If a gift card sale is voided because it was rung up in error, no bonus is added for it.

7. Lost, stolen or damaged cards. Treat gift cards like cash. We can't replace lost or stolen cards or reverse purchases made with them.

8. Purchases over the card balance. If your purchase is more than the card balance, pay the rest with another accepted payment method.

9. Limitation of liability. Our liability is limited to the balance remaining on the gift card.

10. Fraud and errors. We may decline or hold any gift card order for review if we suspect fraud. We may correct a balance that was added in error, such as the wrong amount.

11. Changes to these terms. We may update these terms by posting the new version here. Changes will never add fees or an expiration date, or reduce the balance on a card already sold.

12. Governing law. These terms are governed by the laws of the State of California.

13. Contact. Questions? Email hello@simplycakebakery.com or call (650) 348-2888.